Eligibility
Items may be returned within fourteen days of delivery if they are unused, in original packaging, and free of chlorine, sunscreen, or fragrance residue that would prevent resale.
Process
Email hello@thryxellaivul.world with your order reference, reason for return, and photos if the item arrived damaged. We confirm instructions within three business days.
Refunds
Approved refunds return to the original payment method after inspection. Shipping costs are non-refundable unless the product was defective or incorrectly picked.
Exchanges
Size exchanges depend on stock. We prioritize low-waste restocking and may offer store credit when exact replacements are unavailable.
Contact for help with a return tied to your water lifestyle purchase.